Automations
Never leave a WhatsApp message unanswered
Welcome new customers, reply outside business hours and answer common keywords automatically. Simple rules you can switch on in minutes.
Included in Starter, Growth, Pro · every feature free during the trial
Vikas Jain
online
Today
Store address
Price list
How it works
Automations in three steps
- 1
Pick a trigger
Welcome message, away message, keyword or a default reply.
- 2
Write the reply
Text with optional buttons or a list.
- 3
Set business hours
Away messages go out only when you are closed.
What you get
Everything included
Welcome message
Greets customers the first time they write.
Away message
Replies outside your business hours.
Keyword replies
Exact, contains or starts-with matching on what customers type.
Buttons and lists
Give customers options instead of plain text.
Test panel
Type a message and see which rule would answer.
Works with bots
Bot flows run first; automations cover the rest.
Examples
How businesses use automations
Retail shop
An away message at night and the price list on the keyword "price".
Clinic
A welcome message with timings and the address.
Service company
"Quote" keyword sends the rate card instantly.
Illustrative examples of how this works, not specific customers.
Questions
Automations: FAQ
What is the difference between automations and bot flows? +
Automations are single replies to a trigger. Bot flows are multi-step conversations with questions and branches.
Will customers get the welcome message every time? +
No, only on their first message.
Can I turn a rule off for a while? +
Yes, each rule can be switched on or off.
Works well with
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