WhatsApp calling
Take WhatsApp calls in your browser, on your business number
Customers call your WhatsApp business number and it rings on every page of the dashboard. Answer in the browser, and every call is saved in the customer’s chat.
Included in Growth, Pro · every feature free during the trial
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How it works
WhatsApp calling in three steps
- 1
Switch on calling
Turn on WhatsApp calling for your number from the dashboard.
- 2
Ring in the browser
Incoming calls ring on every page, so no one misses them.
- 3
Call back with permission
Ask the customer for call permission in chat, then call them from the browser.
What you get
Everything included
No phone needed
Answer and talk from a laptop with a headset.
Same business number
Customers call the number they already chat with.
Call log in chat
Every call is saved in the conversation with its duration.
Rings on every page
Your team hears the call wherever they are in the dashboard.
Call permission
Request permission in chat before calling a customer, as WhatsApp requires.
Chat and call together
Send documents and links in the same conversation during or after the call.
Examples
How businesses use whatsapp calling
Real estate
Leads call the project number; advisors pick up from the office laptop.
Service business
Customers call for a quote and get the estimate in the same chat.
Support desk
Tricky issues move from chat to a quick call without changing apps.
Illustrative examples of how this works, not specific customers.
Questions
WhatsApp calling: FAQ
Does the customer pay for the call? +
No. It is a normal WhatsApp voice call over the internet for the customer.
Can we call customers first? +
Yes, once the customer gives call permission in the chat, as WhatsApp’s rules require.
Do we need special hardware? +
No. A browser with a microphone and speakers or a headset is enough.
Works well with
Start talking to your customers on WhatsApp today
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