Shared team inbox
One WhatsApp number, your whole team replying
Every customer chat from every connected WhatsApp number lands in one live inbox. Assign chats, add notes and reply together — no more passing one phone around.
Included in Starter, Growth, Pro · every feature free during the trial
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How it works
Shared team inbox in three steps
- 1
Connect your number
Log in with Facebook through Meta’s Embedded Signup and verify your WhatsApp number.
- 2
Invite your team
Send email invites and give each person the owner, admin or agent role.
- 3
Reply together
Chats appear live. Assign them, add private notes and reply from any browser.
What you get
Everything included
Assign chats
Give each conversation to an agent and see who is handling what.
Every message type
Text, images, documents, audio, video and location — send and receive.
Real time
New messages and status ticks appear instantly, no refreshing.
Notes and tags
Private notes for the team and tags to group customers for campaigns.
Roles and access
Owner, admin and agent roles decide who sees and changes what.
Several numbers
Connect more than one WhatsApp number and manage them all in one place.
Examples
How businesses use shared team inbox
Online store
Three agents share one support number; order questions get answered in minutes, not hours.
Clinic
The front desk replies to appointment chats while the doctor sees patients.
Real estate
Each new lead is assigned to a sales advisor, with notes from every call.
Illustrative examples of how this works, not specific customers.
Questions
Shared team inbox: FAQ
Can several people reply from the same number? +
Yes. Everyone on your team works from the same inbox in their own browser.
Do I need to keep a phone switched on? +
No. The WhatsApp Business API runs in the cloud; your team only needs a browser.
Can I message a customer after 24 hours? +
WhatsApp allows free-form replies within 24 hours of the customer’s last message. After that you send an approved template.
Works well with
Start talking to your customers on WhatsApp today
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