Broadcast campaigns
Send one WhatsApp message to thousands — and see who read it
Pick an approved template, choose your audience by tag or CSV, personalise each message and send. Track sent, delivered, read and failed for every campaign.
Included in Starter, Growth, Pro · every feature free during the trial
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How it works
Broadcast campaigns in three steps
- 1
Choose a template
Use an approved marketing or utility template with your own variables.
- 2
Pick the audience
Select contacts by tag or upload a CSV. Customers who opted out are skipped.
- 3
Send or schedule
Send now or later. Messages go out in the background at a safe pace.
What you get
Everything included
Personalised messages
Fill in name, order number or any variable for each customer.
Audience by tag or CSV
Target VIPs, new leads or any segment you tag.
Delivery reports
Sent, delivered, read and failed counts for each campaign.
Schedule for later
Plan festive and offer campaigns ahead of time.
Opt-out respected
Customers who sent STOP are not messaged again.
Replies land in the inbox
When customers answer, your team picks up the chat right away.
Examples
How businesses use broadcast campaigns
Fashion brand
A festive offer to 2,480 customers — 80% read it the same day.
Coaching institute
Fee reminders to every parent before the due date.
Gym
Renewal offers to members whose plan ends this month.
Illustrative examples of how this works, not specific customers.
Questions
Broadcast campaigns: FAQ
Is bulk messaging allowed on WhatsApp? +
Yes, through the official API with approved templates, sent only to customers who agreed to hear from you.
How many messages can I send a day? +
Meta sets a daily limit per number that grows as you send good-quality messages. We explain your limit during setup.
Who pays for the messages? +
Meta charges per message by category. Our plans cover the software; Meta’s charges are separate.
Works well with
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