WhatsApp commerce
Show products, take orders and get paid inside WhatsApp
Send products from your catalog as single cards or a swipeable carousel. Customers build a cart in WhatsApp, you send a review-and-pay request, and the order status updates when they pay.
Included in Starter, Growth, Pro · every feature free during the trial
Pooja Reddy
online
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View items
Review and pay
How it works
WhatsApp commerce in three steps
- 1
Connect your catalog
Link your Meta product catalog to your WhatsApp number.
- 2
Share products
Pick products in the inbox and send them as cards or a carousel.
- 3
Get paid
Send a review-and-pay request; payment updates the order automatically.
What you get
Everything included
Product messages
One product, or 2–10 in a swipeable carousel.
Cart in WhatsApp
Customers add items and send the order in chat.
Orders page
Every incoming order with items, totals and status.
Pay in chat
Review-and-pay requests through your Razorpay payment setup.
Verified payments
An order is marked paid only after the payment is confirmed with Meta.
Order updates
Customers see the order status change in WhatsApp.
Examples
How businesses use whatsapp commerce
Home décor
Carousel of bestsellers; customers order and pay in one chat.
Bakery
Cake orders with payment before the bake.
Grocery
Repeat orders from regular customers in a few taps.
Illustrative examples of how this works, not specific customers.
Questions
WhatsApp commerce: FAQ
Do I need a website? +
No. Products come from your Meta catalog and orders happen in WhatsApp.
Which payment methods work? +
Payments run through your Razorpay setup on WhatsApp Payments in India.
Can you set it up for us? +
Yes, our team can connect your catalog and payments as a service.
Works well with
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