WhatsApp forms
Collect leads and bookings with forms inside WhatsApp
Build a form with text, email, phone, date and dropdown fields. Customers fill it without leaving WhatsApp, and every response is saved in the dashboard and exportable to CSV.
Included in Starter, Growth, Pro · every feature free during the trial
Neha Kapoor
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How it works
WhatsApp forms in three steps
- 1
Build the form
Add fields: text, long text, email, phone, number, date or dropdown.
- 2
Publish and send
Publish it to WhatsApp and send it from the inbox or a bot.
- 3
See responses
Answers appear on the Forms page; download them as CSV.
What you get
Everything included
Native WhatsApp form
Opens as a screen inside WhatsApp — no website needed.
Seven field types
Text, textarea, email, phone, number, date and dropdown.
Clean data
Structured answers instead of free-text chat.
CSV export
Download every response for your CRM or sheet.
Send from a bot
Add a form step to any bot flow.
Linked to the chat
Each response stays with the customer’s conversation.
Examples
How businesses use whatsapp forms
Skin clinic
Consultation booking with date and concern.
Coaching
Admission enquiry with class, course and city.
Events
Registrations with name, email and ticket type.
Illustrative examples of how this works, not specific customers.
Questions
WhatsApp forms: FAQ
Does the customer need to open a website? +
No. The form opens inside WhatsApp.
Can a bot send the form? +
Yes. Add a form step to any bot flow and the bot sends it at the right moment.
Where do responses go? +
To the Forms page in your dashboard, with CSV download.
Works well with
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