Guides· 1 min read
Moving your number from the WhatsApp Business app to the API
You can keep the number your customers already know. Here is what changes and how to prepare.
Many businesses worry that moving to the WhatsApp API means a new number. It does not. The number your customers already have saved can be moved to the API through Embedded Signup.
Before you move
- Back up important chats from the app; older chat history does not move into the API platform.
- Make sure the number can receive an SMS or call for the verification code.
- Turn off two-step verification on the app, or keep the PIN handy.
- Plan a quiet time to switch so no customer messages are missed.
After the move
Chats now arrive in your Wapify team inbox where your whole team can reply. Your customers notice nothing — same number, same name.
Need help?
Our onboarding team can do the move with you on a call so nothing goes wrong.