Guides· 1 min read
WhatsApp calling for businesses: let customers call you on WhatsApp
Customers can now call your WhatsApp Business API number. How it works and when to use it.
Some questions are faster on a call. With WhatsApp calling on the Business Platform, customers can tap the call button on your business profile, and your team answers in the browser.
Good uses
- Sales enquiries for high-value products
- Support issues that are hard to type
- Older customers who prefer to talk
- Confirming bookings and deliveries
In Wapify
Calls ring for your team on every page of the dashboard and are recorded in the conversation history, so the next agent knows a call happened.