Growth· 1 min read
Do you need a WhatsApp chatbot? A guide for small businesses
A simple menu bot answers common questions 24×7 and hands over to a person when needed. Here is how to plan one.
Most small businesses get the same ten questions again and again: price, timings, location, delivery, order status. A WhatsApp chatbot can answer these instantly, even at night, and pass the rest to your team.
Start with a menu, not AI
A menu bot with buttons is reliable and easy to set up. The customer taps an option and gets the right answer. Free-text understanding can come later.
Plan your first bot in 4 steps
- List the questions you answer most often.
- Group them into 3 to 6 menu options.
- Write short answers with a link or document where useful.
- Always include a “Talk to a person” option that hands the chat to your team.
Build it without code
Wapify’s bot flow builder lets you drag and connect messages, buttons and questions on a canvas, then switch the bot on for your number.